OUR VALUES
Convenience, Maintenance, Price vs. Cost, Quality
Get to Know Our Values
CONVENIENCE
A lot of businesses do things because it fits the business, not the customer. As a consumer, few things are more frustrating than having to jump through the several hoops before a business will accept your money. This is crazy!
We have put a great deal of thought into our process and try to make things as easy for our customers as we can. We look at our business through the client’s eyes first!
To make needed repairs easier to understand, we’re happy to show you the things on your vehicle that need attention and then prioritize them for you. When you need a ride to and from work, prearrange it and you’ll be on your way in no time at all.
“The more demanding you are, the higher your service expectations are, the better you’ll like our shop.”
The more demanding you are, the higher your service expectations are, the better you’ll like our shop. Our whole operation shows a great deal of thought and consideration for our customers, the most important people in the world to us.
Scheduling that Makes Sense
When you ask most shops, “When’s the best time to bring in my car?”, the standard response is always, “First thing in the morning”. That’s never made sense to us. They can’t fix them all then, so why are their customers required to line up when they drop their cars off, and then line up again at the end of the day to pay the bill?
We’ve got a better way. We schedule appointments at 30 minute intervals. The minute you walk in our door, we should be able to write you up right away. You can make an appointment for any time of day that best suits you. Our goal is to have you on your way within 5 minutes from the time you arrive.
Perhaps that’s why our customer retention is so high. After a person has been here once, they continue to come back again and again. We have regular customers who drive from Flagstaff, Prescott and all over the Verde Valley just to have their vehicles serviced here.
Must be something in the service, eh?
We Make Paying the Bill Easy
We accept Visa, MasterCard, Discover and American Express credit cards. ComCheks, T-Cheks, EFS Transchecks, PlusChecks, TCH Checks. We are set up to accept payment from several Fleet Management Companies. We even accept cash 😉
NEED YOUR CAR, TRUCK, OR RV FIXED? CALL TODAY!
(928) 567-9140
MAINTENANCE
“We are far more interested in keeping vehicles from breaking than we are in fixing broken vehicles.”
— Dave Wittmayer ~ Owner/Technician
Do you wait until your vehicle runs out of fuel to refill the fuel tank? That is an absurd thought to us! Just think of the inconvenience, the stress of never knowing when you could be stranded, but knowing, it will happen. Then why do we wait until our vehicle breaks down, to get it fixed?
The majority of breakdowns can easily be prevented by following a preventative maintenance program. The manufacturer’s required maintenance schedule is a good place to start. We have built from them, based on our experience, training and clients needs, to where we have several different preventative maintenance programs. Having a qualified Technician perform a checkup when the oil is changed, also goes along ways toward preventing problems.
We keep a complete service history on every vehicle we’ve ever had in our shop. We not only have computer records, we have a paper file on every vehicle.
“It’s a proven fact that well-maintained vehicles require 47% less repairs.”
Our new software system makes maintenance even easier. We’ve broken down all the required maintenances into their individual component parts. There are several key items to keep track of. Our software produces a list of these items for every vehicle we service, showing the date and miles each job was last done and the date and miles each one is due again. It’s all detailed on each repair order. Very few other shops have computer software that will do this.
We’ll gladly review your maintenance schedule with you, and let you know what’s past due, currently due and, even more important, what’s coming due next time. This allows you to budget the time and money for future services. You don’t have to know anything about a vehicle, that’s our job. All you have to do is show up and we’ll help you from there. Scheduled maintenance saves money and protects your investment. It also helps ensure that your car will start at midnight when you need it to. It’s a proven fact that well-maintained vehicles require 47% fewer repairs!
We’re qualified to perform all the required maintenance services on your vehicle, even if it’s brand new and still under warranty.
We don’t just fix vehicles, we build relationships!
NEED YOUR CAR, TRUCK, OR RV FIXED? CALL TODAY!
(928) 567-9140
DIFFERENCE BETWEEN PRICE vs. COST
Simply put, Price is what is paid for a one time transaction. Cost is everything that is involved over the course of time.
We see this in several areas of life. Take clothing, a wedding dress for example. The price tag dedicates the Price of the dress. Cost includes the time, stress, and bonding between mother and daughter, involved in finding the “perfect dress.” There may be several trips to different dress shops, and to bridal fairs, the reading of bridal magazines, the searching of web sites, and asking friends. The biggest Cost is how the bride feels on her wedding day. If she feels beautiful, special, and good about the dress, the Cost is very low. But, if she feels poorly, it makes no difference what the Price of the dress was, the Cost is too high.
Which is the better deal?
Another example of price vs. cost could be front brake pad replacement, on your vehicle. Let’s consider the work being done at two different shops.
- Shop 1, quotes the job at $145.00
- Shop 2, quotes the job at $170.00
If we look at price alone, the quote from Shop 1 is the least expensive, so it looks like the best deal. But, let’s look a little deeper and consider the cost. The brakes Shop 1 put on last 30,000 miles. Shop 2 is using better quality brake pads; they will last for 45,000 miles. Over the course of 90,000 miles you would have spent $435.00 (3 brake jobs x $145.00) using Shop 1 and only $340.00 (2 brake jobs x $170.00) using Shop 2. This alone is a dollar savings of $95.00.
“Using better quality parts, even if it makes for a higher price, gives a lower over-all cost.”
Some other costs to consider are that the cheap brake pads squeal every time the brakes are used, kind of annoying. There is the inconvenience of the vehicle being in the shop, one extra time, to get that extra brake job. There is also a safety factor involved; the inexpensive brakes do not work as well, so it takes a longer distance to stop.
Clearly, using better quality parts, even if it makes for a higher price, gives a lower over all cost, less stress, less inconvenience, and a safer vehicle, isn’t this what we really want?
NEED YOUR CAR, TRUCK, OR RV FIXED? CALL TODAY!
(928) 567-9140
QUALITY
Our shop was built on quality repairs and service. In order to achieve high quality results, many things must exist.
To start with, a shop must have the very best staff of Mechanical Technicians, Service Advisors, Parts Venders and Suppliers. They must have the proper tools and equipment, all in good working order, to perform their jobs. Also needed, are more than one source of, up-to date, accurate, repair information. The staff must constantly attend the best training available. The highest quality parts must be used, at all times. The shop needs to be clean, well lighted, and organized.
Quality won’t happen without the best shop management computer software, outstanding organization, communication and efficiency in all shop operations. All this is meaningless unless everyone in the shop is dedicated to delivering a quality product and unsurpassable service. The staff must be supported in this mission, from the top of the organization, on down.
“Our shop was built on quality repairs and service. Why take your vehicle anywhere else for service?”
Quality takes on many different forms. At HEFR, we strive to achieve quality in each of the small steps, so that the overall result has quality built in. We continuously evaluate each step and make the changes needed to improve.
This is how we approach the business of vehicle maintenance and repair. Why take your vehicle anywhere else for service?