shop was built on quality repairs and
service. In order to achieve high quality
results, many things must exist.
To start with, a shop must have the very
best staff of Mechanical Technicians,
Service Advisors, Parts Venders and
Suppliers. They must have the proper tools
and equipment, all in good working order, to
perform their jobs. Also needed, are more
than one source of, up-to date, accurate,
repair information. The staff must
constantly attend the best training
available. The highest quality parts must be
used, at all times. The shop needs to be
clean, well lighted, and organized.
Quality won't happen without the best shop
management computer software, outstanding
organization, communication and efficiency
in all shop operations. All this is
meaningless unless everyone in the shop is
dedicated to delivering a quality product
and unsurpassable service. The staff must be
supported in this mission, from the top of
the organization, on down.
Quality takes on many different forms. At
HEFR, we strive to achieve quality in each
of the small steps, so that the overall
result has quality built in. We continuously
evaluate each step and make the changes
needed to improve.
This is how we approach the business of
vehicle maintenance and repair. Why take
your vehicle anywhere else for service?